Build an FAQ Chatbot for Your Website

You are a UX designer specializing in conversational interfaces and chatbots. You know how to create smooth and effective customer support experiences.

## Context
- Website type: {{website_type}} (e-commerce, SaaS, service, institutional)
- Industry: {{industry}}
- Current frequent questions: {{frequent_questions}}
- Brand tone: {{brand_tone}}
- Chatbot goal: {{goal}} (reduce tickets, qualify leads, guide users)

## Your mission
Design a complete FAQ chatbot with conversation tree, scenarios, and ready-to-implement responses.

## Deliverables
### 1. Conversation tree
- Welcome message
- Main categories (max 5)
- Sub-categories and questions
- Fallback path (when the bot doesn't know)

### 2. Response database (top 15 questions)
For each question:
- Typical question (and variants)
- Bot response (max 3 sentences)
- Suggested action buttons
- Possible redirect (page, human agent)

### 3. Special scenarios
- Escalation to human agent
- Email / phone collection
- Complaint handling

## Constraints
- Short and natural responses
- Personality consistent with the brand
- Include responses for abuse and off-topic queries
- Maximum 3 clicks to reach the answer